International Shipping Terms & Conditions
items sold by Ratekade.com are by third-party vendors, not by the company (Ratekade.com) itself.
Those items for shipment to countries outside of Sri Lanka may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
With respect to each item for which Import Fees have been calculated, you authorize Ratekade.com or Merchant (as applicable) to designate a carrier (“Designated Carrier”) to act as your direct or indirect representative/agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees for such item.
“Import Fees Deposit” represents an estimate of the Import Fees that will be levied on the items in your order for shipment to countries outside Sri Lanka. By placing your order, you agree to allow Ratekade.com and/or Merchant (as applicable) to collect the Import Fees Deposit for the applicable items in your order. This deposit will be used, on your behalf, to reimburse the Designated Carriers for the import fees that they have paid on your behalf to the appropriate authorities of the destination country.
Unless otherwise stated, the price shall be based on the conditions set forth in writing for the assignment. If these conditions have not been satisfied, Ratekade.com shall be entitled to modify the conditions of the assignment.
There are no hidden charges when you make a purchase on Ratekade.com. The order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you. The order amount will be mentioned on the parcel and the invoice.
Please note that we will never ask you to pay extra cash to the rider. Note: For International Payment, via Credit / Debit card you may be charged a cross border fee by your issuing bank as our payment processor is based outside Sri Lanka. For information on the exact charges please contact your issuing bank.
You further agree that the Designated Carriers may disclose toRatekade.com or Merchant (as applicable) the amount of actual Import Fees levied on the item you have purchased from Ratekade.com and/or Merchant (“Actual Import Fees”). In the event that the Import Fees Deposit exceeds the Actual Import Fees, Ratekade.com or Merchant (as applicable) will refund the difference to you.
In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorizations on behalf of the recipient designated in your order.
To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Designated Carrier specified in your shipment confirmation.
These terms and conditions are in addition to the standard Conditions of Use of the Ratekade.com website. Pursuant to those terms, title and risk of loss for the items transfer to the recipient upon delivery to the common carrier in Sri Lanka.
Please note that Merchants participating in the International Direct program may have policies that differ from Ratekade.com’s terms and conditions. For items you have purchased from a Merchant, please see the applicable Merchant’s policies for any other terms and conditions that may apply to your purchase of such items.
For products shipped internationally, please note that any manufacturer warranty may not be valid and available; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Ratekade.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities and ratekade.com shall incur no liability whatsoever.
Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws, rules and regulations as applicable.
If the order is a gift, the package would be marked “Gift,” but the cost of the item is still be stated on the customs form in order to comply with the requirement of the Customs authorities to state the value of the gift item directly on the package.
Ratekade.com is unable to guarantee a specific time of delivery but will endeavor to ensure the best delivery time possible. In the event of a delay, a Customer Care agent will be in touch with the recipient to inform of the delay.
In the event the recipient of a product is not available on the given date when we call over to deliver, Ratekade.com reserves the right to charge for the subsequent delivery. In the event that the item/s is/ are damaged during the repeat delivery attempt, Ratekade.com may not be able to replace the same at no cost. If the item is not in deliverable condition, Ratekade.com reserves the right to charge for the item as well.