Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws.
- Fashion products can be tried on to see if they fit and will still be considered unworn.
- If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
- The product must include the original tags, user manual, warranty cards, freebies and accessories.
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in any special packaging, it must be returned in the same condition with the return shipping label attached.
- Do not put tape or stickers on the product or manufacturer’s box.
- If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request onratekade.com website Return request must be raised within 7 days from the date of delivery.
- For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty.
- For selected products, we may consider an exception from the Return Policy terms
Valid reasons to return an item
- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
- Delivered product is incomplete (i.e. has missing items and/or accessories).
- Delivered product is incorrect (i.e. wrong product/ size/ colour, fake item, or expired)
- Delivered product is does not match product description or picture (i.e product not as advertised)
- Delivered product does not fit. (i.e. size is unsuitable)
- For Furniture, any product-related issues will be checked by authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.
The quality executive will refuse to accept the return if any of the above conditions are not met.
If your product is eligible for a refund, you can choose your preferred refund method.
The shipping fee is refunded along with the amount paid for your returned product.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone quality control (1-2 working days).